Returns & Exchanges

We want you to love what you wear. Every Telos Rae piece is made considered, with the intention that it lives in your wardrobe for years. If something isn't right, we're here to make it right.

You have 14 days from the date of delivery to request a return or exchange. To be eligible, items must be unworn, unwashed and in original condition, returned with all tags attached, and in the original packaging where possible. We don't accept returns on items marked as final sale.

Exchanges
If the size isn't right, we'll cover the cost of getting it right. Send the original piece back and we'll ship the correct size to you at no extra cost, anywhere in Australia or New Zealand. Email returns@telosrae.com within 14 days of delivery with your order number and the size you'd like, and we'll respond within 48 hours with return instructions.

Returns for refund or store credit
Return the item within 14 days of delivery. Return shipping is at your cost, and we recommend a tracked service. Once we receive and inspect the item, we'll process your refund to the original payment method, or issue store credit if requested. Refunds typically appear within 5 to 7 business days of being processed.

To start a return
Email returns@telosrae.com with your order number, the items, and whether you'd prefer a refund, store credit or exchange. We'll reply within 48 hours.

Faulty items
If something arrives faulty or damaged, email returns@telosrae.com within 7 days of delivery with your order number and a photo, and we'll arrange a replacement or refund including return shipping.

These terms do not affect your rights under the Australian Consumer Law.

Questions
If you're unsure about sizing, reach out before ordering at connect@telosrae.com.