Shipping

We ship worldwide from the Gold Coast, Australia, using Australia Post.

Australia
$9.95 flat rate. Free on orders over $150. Express available from $20. Most orders are dispatched within 1 to 2 business days, with delivery typically arriving in 3 to 7 business days.

New Zealand
$20 NZD. Free on orders over $250 NZD. Express available from $50 NZD. Delivery typically takes 3 to 10 business days.

United States and Canada
$30. Free on orders over $350.

Europe (UK and EU)
$35. Free on orders over $350.

Rest of world
$45. Free on orders over $350.

International delivery typically takes 6 to 15 business days depending on destination and customs processing. Heavier or multi-item orders may attract a higher rate, which is always shown at checkout before you pay.

Duties and taxes
Any customs duties or import taxes on international orders are the responsibility of the customer.

Tracking
You'll receive a tracking number as soon as your order ships. If you don't receive it within 2 business days, email us at connect@telosrae.com.

Order issues
If your order hasn't arrived within the expected timeframe, or there's any issue with delivery, email us at connect@telosrae.com and we'll sort it.