Shipping policy

We ship worldwide from the Gold Coast, Australia, using Australia Post.

Australia: $9.95 flat rate. Free on orders over $150. Express from $20. Most orders are dispatched within 1 to 2 business days, with delivery typically arriving in 3 to 7 business days.

New Zealand: $20 NZD. Free on orders over $250 NZD. Express from $50 NZD. Delivery typically takes 3 to 10 business days.

United States and Canada: $30. Free on orders over $350. Europe (UK and EU): $35. Free on orders over $350. Rest of world: $45. Free on orders over $350.

International delivery typically takes 6 to 15 business days depending on destination and customs processing. Heavier or multi-item orders may attract a higher rate, which is always shown at checkout before you pay.

Duties and taxes: Any customs duties or import taxes on international orders are the responsibility of the customer.

Tracking: You will receive a tracking number as soon as your order ships. For any delivery issue, email us at connect@telosrae.com.